Off Campus Better Business Bureau of New Jersey, Inc.1700 Whitehorse-Hamilton Square Rd.Suite D-5Trenton, NJ 08690Phone: 609-588-0808, Hotline: Fax: 609-588-0546www.trenton.bbb.orgHours: 9 am - 4:30 pm, Mon-Fri Provides a means by which consumers can learn the complaint history of a company or request educational information on a wide variety of consumer topics. State of New Jersey Office of Consumer Protectionwww.state.nj.us/lps/ca/ocp.htmSite contains information about New Jersey laws, the Consumer Fraud Act, Disability Act, Lemon Law. It also offers complaint forms and links to other resources. Consumer Product Safety Commissionwww.cpsc.gov800-638-2772Receives reports on injuries/death from hazardous manufactured products. Answers questions and provides free material on safety of products used in and around the home. Provides product recall information. Pre-recorded tape where you leave your telephone number and address. Notices of product recalls as well as safety tips can be found on the website. Auto Safety HotlineNat'l Highway Traffic Safety Administration400 7th Street, S.W.Washington, DC 20590Phone: 800-424-9393Email: hotline@nhtsa.html.govwww.nhtsa.html.govHours: 8 am - 10 pm, Mon - FriArea Served: All AreasEligibility: Anyone needing information on auto safetyFees charged: NoneCallers report safety problems on motor vehicles, tires, and automotive equipment, including child safety seats. Agency offers information on motor vehicle safety recalls and safety defect investigations. It also has information on child car seats, drunk driving, crash testing, gas mileage, odometer readings, and other automobile related subjects. Answering machine after hours. Spanish and TTY available. Consumer Credit Counseling Service185 Ridgedale Ave.Cedar Knolls, NJ 07927-1812Phone: (888) 726-3260Email: d.pierce@cccsnj.orgwww.cccsnj.orgHours: 8:30 am - 4:30 pm, Mon - Fri; Sat (some locations) by appointmentArea Served: New JerseyEligibility: Need for servicesFees Charged: One time fee of $35 Confidential budget advice and credit counseling. No eligibility requirements for counseling. Debt Management Program assists clients in formal plan to repay debts. Call or write for appointment. Seminars on credit/budgeting available. Agency has 3 other in-house counseling sites in NJ; contact Cedar Knolls office for information. Provides both in-person and telephone counseling. Caller must make initial appointment through main phone number. County of Passaic/Div Weights & Measures/Consumer Protection1310 Route 23 NorthWayne, NJ 07470Phone: (973) 305-5881Hours: 8:30 am - 4:30 pm, Mon - FriArea Served: Passaic CountyEligibility: NoneFees Charged: None The Consumer Protection Agency investigates and mediates complaints against businesses. The department works under the authority of the Consumer Fraud Act and its regulations. Morris County Division of Weights & Measures/Consumer Protection1001 Western Ave.Morristown, NJ 07963-0900Phone: (973) 285-2957Hours: 8 am - 4 pm, Mon - FriArea Served: Morris CountyEligibility: No restrictionsFees Charged: For devices Conducts inspections to protect consumers from fraudulent, deceitful and unfair labeling and packaging practices. Inspects scales and standards under federal regulations and guidelines. NJ Citizen Action/Mortgage & Credit Counseling Program400 Main StreetHackensack, NJ 07601Phone: (800) 656-9637Email: mnels111@aol.comwww.njcitizenaction.orgHours: 9 am - 5 pm, Mon -Fri; evenings by appointmentArea Served: New JerseyEligibility: Low and moderate income families, including single women who are heads of householdsFees Charged: $15 for credit report Offers free credit counseling service to low and moderate income New Jersey residents. Rutgers Cooperative/Morris/Family and Consumer SciencesPO Box 900Morristown, NJ 07963-0900Phone: (973) 285-8302Email: pbrennan@aesop.rutgers.eduwww.rce.rutgers.eduHours: 8:30 am - 4:30 pm, Mon - FriArea Served: Morris CountyEligibility: NoneFees Charged: Vary by program Provides community education through newsletters, videos, and workshops related to financial management, retirement planning, home purchasing and financing, and family relations including parenting. Home study courses available on home record keeping, adult children living at home, investing for your future, adjusting to living alone after becoming separated, divorced, or widowed.
