INFORMATION FOR
Current Status
All systems available
Upcoming Maintenance
No Pending Maintenance
Previous Downtime
Investigation Completed - Issue resolved
Recap:At approximately 9:30 PM, our network monitoring systems detected a disruption in Internet connectivity. Upon investigation, we identified the root cause as a widespread outage originating from our Internet Service Provider (ISP), Crown Castle.
Further analysis revealed that multiple ISPs across the East Coast and some nationwide were experiencing similar disruptions.
Crown Castle confirmed an Internet routing path instability in their network affecting one of WPU’s two Internet lines. To mitigate downtime, the IT Network Team initiated a manual failover to the unaffected secondary Internet line. Thanks to our built-in redundancy, service continuity was maintained with minimal downtime.
As of August 1, 7:00 PM, Crown Castle confirmed that the routing path instability had been fully resolved. The IT Network Team verified the resolution and restored all routing configurations to their original state.
Thank you for your patience.
Frank TedescoSenior DirectorIT/Enterprise Network and System Services
Ongoing Investigation
At approximately 9:30 PM, our network monitoring systems detected a disruption in Internet connectivity. Upon reviewing our internal infrastructure, we identified the source of the issue as a widespread outage originating from our Internet Service Provider (ISP), CrownCastle.
Further investigation revealed that multiple ISPs across the East Coast—and some nationwide—are also experiencing similar disruptions.
We are actively monitoring the situation and will share updates as they become available from our ISP.
Beginning on Tuesday July 22nd, 2025, at 10 p.m. and concluding on Wednesday July 23rd at 02:00 a.m., IT/Enterprise Network and Systems Services will be performing a scheduled network equipment upgrade for the 1st floor of the Cheng Library. We will be replacing the network switching gear at this location with the latest technology improving reliability and performance.
The upgrade will take place during off-hours. If you plan to work during this time, we recommend making alternative arrangements to avoid any disruption.
If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as always to the Helpdesk via Helpdesk ticketing system or 973.720.4357.
On Friday, August 1, 2025, between the hours of 8 a.m. and 12 p.m., IT/Enterprise Network and Systems Services will be performing an essential firmware maintenance on the University’s IT compute environment infrastructure.
Thanks to the architecture and redundancy of our compute infrastructure, there should be no interruption to any campus system services or resources. Although this is a non-disruptive system maintenance, we want to make our community aware in case of any unforeseen issues.
If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as usual to the Helpdesk via Helpdesk ticketing system or 973.720.4357.Thank you.
The CampusCard/CBORD system is scheduled for an essential software upgrade on Monday, August 4th, 2025, from 7-10am.
Please be advised that end-user's impact will be minimum. Some users may notice intermittent access issues during this time. It is recommended not to use the system during the upgrade window.
At approximately 6:30am on 7/15, certain campus bases services including WPconnect, Banner, Degree Works, Web Help Desk, and more encountered outages due to what is believed to be a firewall hardware-related issue. IT staff are currently investigating and should have access to these systems restored soon.
This morning around 5:30am the campus experienced a connectivity loss to all of our internal IT resources. All cloud services seem to be working (email, blackboard, web page, etc.). The issue was narrowed down to a firewall issue. We are currently investigating. We will keep all updated as we find out more information.
Internal IT services effected by this loss of connectivity include access to the internet, phone systems, WPconnect, Banner, Degree Works, Web Help Desk and remote access to campus.
New UPDATE!
All IT services have been restored as of 8:05am. The issue was narrowed down to a firewall software bug that caused our redundant firewalls to lose communication with each other. A manual failover action was taken to force back the communication to each other. Once that was completed all internet communication services were re-established.
RECAP
This morning around 5:30am the campus experienced a connectivity loss to all of our internal IT resources.
Internal IT services effected by this loss of connectivity included access to the internet, phone systems, WPconnect, Banner, Degree Works, Web Help Desk and remote access to campus.
All cloud services such as BlackBoard, WPU website, email, Office 365, etc. were unaffected.
The issue was narrowed down to a firewall issue. As of 8:05AM all IT services have been restored.
