Alerts

To our campus community:

We have received the below notification from Lightpath our voice service provider. We want our campus community to be aware. Although this maintenance will be recurring on the 11, 18, 25 of September and on October 2nd, it will be brief and during the early mornings (1-2 am) hours should anyone experience a brief voice service interruption.

Thank you for your understanding.

Frank Tedesco
Director of IT/Enterprise Network and System Services

" All Lightpath Voice customers may experience a brief service interruption for approximately 3-to-5 minutes from 1:00 - 2:00AM during each of the four migration maintenance windows scheduled for September 11, 18, 25, and October 2. During these windows, you may experience an impact to voice quality and/or the ability to make or receive calls. Established calls could drop and any subsequent call may also not connect for this short period of time.

We will make every effort for the migration to be completed quickly with the least impact possible. We have carefully chosen our migration windows to have the least impact on customers.

Once complete, the Lightpath Next-Generation Voice Network will provide many benefits to our customers, including:
• Improved network reliability
• Greater resiliency with instant failover capabilities
• Increased call throughput with lower latency
• Increased security

Lightpath remains committed to providing your organization with the best service possible and we apologize for any inconvenience you may experience. "

At approximately 11 a.m. on Thursday 9/5, WPconnect began experiencing performance issues. IT staff are currently investigating with the intent to have the issue resolved as soon as possible. We believe the issues has stabilized, but will continue to monitor.

Thank you for your patience.
Information Technology

The IT Helpdesk system will be temporarily unavailable for emergency maintenance starting at noon on Friday 8/23. 

Thank you for your patience.

Thursday 6:00pm update:
The IT Help Desk system is now available for off-campus access. Thank you for your continued patience as we worked to address this issue.

Thursday 1:00pm update:
We are continuing to work with the system vendor to resolve the issue. Once access to the system has been restored from off-campus, we will update the community. For now, any community member needing an IT support ticket created (who is unable to access the system from either on-campus or VPN) can contact our Helpdesk at (973) 720-4357 where staff can assist with ticket creation.

Wednesday 10:30am update:
Unfortunately, the update provided by the vendor resulted in the 'Save' button disappearing when individuals attempted to enter new tickets. As a result, we've had to roll back the update and have (again) restricted access to the Helpdesk system to on-campus or VPN. If you need an urgent ticket created, our Helpdesk staff are available at (973) 720-4357 and can assist with ticket creation.

Wednesday 6:30am update:
The emergency update has been completed, and the system is now fully available. Thank you for your patience while this issue was addressed.

Tuesday 9:30am update:
As of Tuesday morning, the update has not yet been made available by the vendor. We'll continue to monitor status. At this time, the Helpdesk System will continue to remain available on for on-campus and VPN access. Staff are available to create tickets via phone calls at (973) 720-4357. Thank you for your patience.

Initial Saturday 9:00pm:
The Information Technology Help Desk system (www.wpunj.edu/helpdesk) will be temporarily unavailable for off-campus access while an emergency update is addressed. The system will still be accessible from the campus network through https://help.wpunj.edu

While the system will be unavailable from off campus, calls to the Helpdesk line (973-720-4357) will continue to create automated tickets when a voicemail is left. IT staff will follow up on any priority tickets with return phone calls or responses by email.

We do request that if you are off-campus and your technology issue/request is not urgent, you revisit creating a ticket on Tuesday or later to see if system access is restored so that your ticket can be escalated to the proper IT team.

Thank you for your patience while this issue is addressed.

Beginning on Monday August 12th, 2024, from 11:30 a.m. to 4:00 p.m., IT/Enterprise Network and Systems Services will be performing an essential service upgrade to the University’s voice (telephone) services.

We will be upgrading our current voice (telephone) service from PRI to SIP technology, improving reliability and performance. Since we are using the same voice (telephone) service provider, the cut over to the new voice (telephone) service should be instantaneous.

This work is expected to have minimum or no impact to WPUNJ voice (telephone) services during the scheduled maintenance window. Although this will have minimum or no impact, we want to make our community aware should there be an unanticipated problem.

If you do encounter any issues with voice (telephone) services on campus during this maintenance window or after the scheduled maintenance, please report them as always to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Frank Tedesco
Director
IT/Enterprise Network and System Services