Alerts

09/27/22 09:00 AM - 09/29/22 09:00 AM
Update on Adobe Applications License Expiration Message


Thursday 9/29 Update: This issue has now been resolved. Thanks for your patience.

Original:
Starting on the morning of Tuesday September 27th, Adobe applications licensed through the university began to prompt with a message indicating that the Adobe applications license had expired, with a grace period of 7 days. This message would be present on all university office and lab computers as well as employee personal computers using the university Adobe license.

This issue is the result of a delay in the licensing renewal between Adobe and the software vendor William Paterson (and many other universities and colleges in the Northeast) uses for Adobe licensing. We have been informed by the vendor that the 'Your license has expired' message is only temporary and that the Adobe products should continue to function while the licensing renewal is finalized over the next few days.

For now, the license expiration message can be safely ignored and should disappear automatically once the issue is resolved. If there is any change in that status, Information Technology will post an update.

Thank you for your patience while this issue is being resolved.
Information Technology



09/12/22 04:00 PM - 09/12/22 07:30 PM
Degree Works Maintenance


Degree Works will be temporary unavailable for maintenance on Monday 9/12 from 4 pm to 8pm.

Thank you for your patience. 



09/07/22 03:15 PM - 09/07/22 07:00 PM
Intermittent WPconnect Issues


3:35pm Update: This issue is resolved. If you are still having issues, please close your browser fully and re-login to WPconnect.

Original:
We are aware of issues with WPconnect login and certain tabs not displaying once logged in. Information Technology staff are investigating now.

Thank you for your patience while this is investigated and addressed.
Information Technology



09/07/22 01:30 PM - 09/07/22 03:00 PM
Blackboard Unavailable (now resolved)


Update: as of 1:45 PM, Blackboard is now back to normal operations.

Original:
We are aware of issues with Blackboard not loading properly. Our initial investigation indicates that this is an issue affecting all Blackboard customers (not just William Paterson.) We are monitoring for updates from Blackboard on information on the outage and estimated time to resolution. Information on status, as provided by Blackboard, will be available at https://status.blackboard.com/.

Information Technology



09/05/22 08:00 AM - 09/05/22 12:00 PM
Essential Microsoft Active Directory Upgrade


Information Technology/Enterprise Network and Systems Services will be performing an essential upgrade to the University Active Directory System on Monday, September 5th 2022 between 8 AM and 12 PM to improve sing-on authentication security for IT provided services/applications. Due to the architecture and redundancy of these systems, this work is expected to have no impact on WPU IT system resources or services during the maintenance window. Although this is a non-disruptive system upgrade, we want to make our community aware should there be an unanticipated problem. 

If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as usual to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Thank you.

Frank Tedesco
Director
IT/Enterprise Network and System Services