Alerts

New UPDATE!

All IT services have been restored as of 8:05am. The issue was narrowed down to a firewall software bug that caused our redundant firewalls to lose communication with each other. A manual failover action was taken to force back the communication to each other. Once that was completed all internet communication services were re-established.

RECAP

This morning around 5:30am the campus experienced a connectivity loss to all of our internal IT resources.

Internal IT services effected by this loss of connectivity included access to the internet, phone systems, WPconnect, Banner, Degree Works, Web Help Desk and remote access to campus.

All cloud services such as BlackBoard, WPU website, email, Office 365, etc. were unaffected.

The issue was narrowed down to a firewall issue. As of 8:05AM all IT services have been restored.

Thank you for your patience.

If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as usual to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Thank you.

Frank Tedesco
Senior Director
IT/Enterprise Network and System Services

This morning around 5:30am the campus experienced a connectivity loss to all of our internal IT resources. All cloud services seem to be working (email, blackboard, web page, etc.). 
The issue was narrowed down to a firewall issue. We are currently investigating. We will keep all updated as we find out more information.

Internal IT services effected by this loss of connectivity include access to the internet, phone systems, WPconnect, Banner, Degree Works, Web Help Desk and remote access to campus.

Thank you for your patience.

At approximately 6:30am on 7/15, certain campus bases services including WPconnect, Banner, Degree Works, Web Help Desk, and more encountered outages due to what is believed to be a hardware-related issue. IT staff are currently investigating and should have access to these systems restored soon. 

Thank you for your patience.

3:30 pm update:
The Degree Works issues have been resolved and access is now restored. Thank you for your patience.

Initial:
We are currently experiencing technical issues with Degree Works, and the system is temporarily unavailable. Our IT team is actively working to resolve the problem, and we hope to have full functionality restored as soon as possible.

We appreciate your patience and understanding during this time. Updates will be shared as they become available.

Banner, WPconnect and related systems will be down for Critical Security Maintenance  Sunday June 8, 2025 from 7:00PM - 9:00PM.