IT/Enterprise Network and Systems Services will be performing an emergency Webex telephone service maintenance on Tuesday, June 28th, 2022 from 5:30pm to 6:00pm. This maintenance will not impact any phones using Avaya. For those utilizing Webex Cisco phones services it is recommended not to use the service while this upgrade is performed. Although this will have minimal impact, we want to make our community aware should there be an unanticipated problem. 

If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as always to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Thank you.

Frank Tedesco
Director
IT/Enterprise Network and System Services

We’ve received a few reports of emails attempting to impersonate William Paterson employees, usually with subject lines asking if you are available now or for cell phone information.  Please review the sender email address as these are originating from non-WPUNJ email accounts.

The following is information from a previous notification. 

In these scams, the attackers create fake email addresses on external email systems (Gmail, Yahoo, etc.) in attempt to impersonate WPUNJ faculty or staff, typically deans, directors, or department heads. The emails are sent from addresses that display the name of a familiar WPUNJ employee's name but are actually sent from non-WPUNJ email accounts. For example, the email may display as being sent from 'John Smith' but the email address is actually smithj.wpunj.edu@gmail.com rather than smithj@wpunj.edu.

In the scam, the scammer is hoping that the recipient will not notice that the email is actually a non-WPUNJ email address. The ultimate goal is to convince the recipient of the email to purchase gift cards as a favor for the 'colleague' and then email the redemption codes to that individual with the promise of later reimbursement. 

The initial emails often start with a subject or question of “Are you available?” with follow up messages indicating that the 'colleague' is 'in a meeting, can’t take calls' and need the recipient to buy gift cards for them which will be reimbursed later.

As the impersonation email accounts are created randomly, we cannot block all variations of the message. Please stay vigilant in responding to any 'urgent' requests for favors.

If you receive a message like this scam, do not respond. If you need to confirm validity, we recommend reaching out to the individual through an alternate contact method (phone.)

Thank you.
Information Technology

Update: This issue was resolved around 6 p.m.

Initial:
We are aware of issues with login to WPconnect, Blackboard, and other university services. This is being investigated and should be resolved shortly.

Thank you for your patience.
Information Technology

11:00 a.m. We are aware of issues with Xerox based printing and IT staff is investigating. 

Update 11:30 a.m. IT is upgrading CBORD which is having a direct effect on our Pharos printing server. As a workaround to release a print job, please try these steps. Log into webprint at wpunj.edu/print, choose the document in the queue. Switch the Payment Method at the bottom left corner to your department/cost center. Select the printer at the bottom right and select Print.

Update 6/8/22 9 a.m. Printing login issues should now be resolved. If you need further assistance, please contact the Help Desk at 973-720-4357 or create a ticket at wpunj.edu/help.