IT News and Alerts

2/11 1:45pm update:
The system update has completed and the Web Help Desk system is now available again. Full access to the system from outside of the university will be re-enabled within the hour.

This issue is now resolved. Thank you for your patience.

2/11 1:30pm update:
The process to update the system is taking longer than anticipated. We'll share another update prior to 2 p.m. Thanks for your continued patience.

2/11 9:30am update:
The Help Desk system will be temporarily unavailable for all access starting at noon on Wednesday while we work to resolve this emergency update. This downtime is expected to last approximately an hour to 90 minutes. Once the system has been upgraded, IT will work to restore full access to the system. Thank you for your patience.

Initial message:
The Information Technology Help Desk ticketing system (www.wpunj.edu/helpdesk) will be temporarily unavailable from off-campus/outside of the WPUNJ campus network while work to address an emergency update is completed. The system will be accessible from the campus network (or through VPN) at https://help.wpunj.edu. We are hopeful this will be resolved by the end of this week.

While the system will be unavailable from off campus, you can reach out Helpdesk line at (973) 720-4357, and calls will continue to create automated tickets when a voicemail is left. IT staff will follow up on any priority tickets with return phone calls or responses by email. Email responses or replies to IT Help Desk system emails will automatically update the ticket as well.

We do request that if you are off-campus and your technology issue/request is not time sensitive, you revisit creating a ticket later this week to see if external access is restored. For any pressing or time-sensitive issues, please do call our Helpdesk line at the number above for assistance.

We will provide updates on this status as we have them. Thank you for your patience while this issue is addressed. 

Information Technology

Login to the University's VPN systems will be intermittently unavailable on evening of Thursday 1/29 (between 9 p.m. and midnight) while required system maintenance is performed.

This will impact the ability to logon to the VPN systems during this time. Anyone needing to use VPN services on this evening should make sure to login to the VPN prior to 9 p.m., as VPN connections that have been established prior to 9 p.m. should be unaffected.

Thank you,
Information Technology

Microsoft resolved the issue late Thursday evening, all services should be accessible this morning.

Microsoft Update: 

We've confirmed that impact has been resolved. Full details can be found under MO1221364 within your Microsoft 365 admin center.  

https://x.com/MSFT365Status/status/2014586340969529365

4:25pm Update: Per Microsoft - 

While we've restored the affected infrastructure to a heathy state, further load balancing is required to mitigate impact. We're directing traffic to alternate infrastructure to achieve recovery. More information can be found at https://status.cloud.microsoft or under MO1221364 if accessible.

https://x.com/MSFT365Status/status/2014446651289829563

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4:05pm Update: Microsoft has identified a portion of service infrastructure in North America that is not processing traffic as expected. They are working to restore the infrastructure to a healthy state to achieve recovery. More information can be found at https://status.cloud.microsoft or under MO1221364 if accessible.

https://x.com/MSFT365Status/status/2014432216852340823

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We are aware of Office 365 application issues, Microsoft is investigating. 

Microsoft communications include -

https://x.com/MSFT365Status/status/2014422298506285161

https://x.com/MSFT365Status