IT News and Alerts

Thursday 11/29 9:00 pm update:
We believe we've identified and addressed the root cause of the issue. Anyone still experiencing this exact error message and issue after 9 p.m. on Thursday 10/29 should contact the IT Help Desk for additional assistance.

Thank you.

Thursday 11/29 8:00 pm update:
As of 8 pm, we've identified a handful of other individuals who have been impacted with last names outside of the original scope. We have a working theory on the cause of the issue. If you are experiencing this 'You can't get there from here' error when trying to login, please contact our IT Help Desk at 973.720.4357 to report the issue. Staff are available through 10 p.m. on Thursday night or on Friday starting at 8 a.m. You can also leave a voicemail to automatically create a ticket for a staff member to follow up during our standard hours of operation.

Original update:
At approximately 4:00 pm on Thursday 10/29, Information Technology began to receive reports from WP community members who were unable to login to campus web-based systems. This would impact any system using the Microsoft login including but not limited to Microsoft 365 services (email, Teams, etc.), WPconnect, Blackboard, Workday, and more. The specific error message indicated 'You can't get there from here' with an error code of 53003.

So far, we've identified that only a handful of individuals with last names starting with M, N, O, P, and W have been impacted.

At this point, signs indicate this issue is due to a limited service issue with Microsoft services. We're actively monitoring for information from Microsoft, and expect that this issue should be addressed before end of today.

When we have additional information, we'll update this alert.

Thank you,
Information Technology

If you have any questions or experience any issues, please contact User Services at wpunj.edu/help or 973-720-4357.

Friday 10/16 1:45am Update:

As an update to our earlier message (below), access to the WPUNJ website (www.wpunj.edu) has been restored as of 1:35a.m.

Thank you for your patience while IT staff worked to address this issue.
Information Technology

Initial Alert: 

Information Technology is aware that the WPUNJ homepage (wpunj.edu) is currently unavailable. IT staff are working directly with the support team for the website system vendor to restore access.

All critical WPUNJ services including Blackboard, email, Workday and more remain available directly through the WPUNJ portal at https://wpconnect.wpunj.edu.

Thank you for your patience.
Information Technology