Untitled Document STUDENTS What is the best way to log into Blackboard (Bb)? What are my username and password? Why don't I see all my courses listed? How can I hide courses from the previous semester? How can I see courses from previous semesters? Why do I have problems accessing Bb when I'm using Wi-fi on campus? Can I use Blackboard with my Macintosh computer? Which web browsers work best with Blackboard? Can I access Blackboard using my tablet and/or mobile device? What should I do if I can't find specific content in the course shell? How do I change language settings in Blackboard? What should I do if I've been locked out of a test? How do I suggest questions/answers for inclusion in this FAQ? What is the best way to log into Blackboard (Bb)? Point your browser to Bb Home: http://bb.wpunj.edu Enter your username and password. Notes Enter just the username, not your full email address Username/password lookup: http://www.wpunj.edu/username/ If you can't remember your password file a ticket with the online help desk: http://www.wpunj.edu/helpdesk/ What are my username and password? Your username is your lastname followed by your first initial and, often, a number. The number is added when the system contains more than one person with your last name and first initial. The username lookup is here: http://www.wpunj.edu/username/ Use the same password you employ for WPConnect and email. If you can't remember your password file a ticket with the online help desk: http://www.wpunj.edu/helpdesk/ Back to menu Why don't I see all my courses listed? Students should not expect to see all of their courses listed in Blackboard. Only those courses which are been activated are visible to students, and course shells are activated at the discretion of the instructor. A teacher who is not using Blackboard will not activate the course and it will not be visible to students. If your instructor has not specifically directed you to use Blackboard it is likely that s/he is not taking advantage of the tool and the course shell will not be visible. A student who thinks s/he should see a particular Bb shell (totally online courses, for example) should file a ticket with the online help desk and include the department, course number and section, e.g. bio1010-61. http://www.wpunj.edu/helpdesk/ How can I hide courses from the previous semester? Course shells from the immediate past semester are kept active well into the ensuing semester for the convenience of students who need to finish incompletes. To hide shells from previous semesters follow the instructions on this document: http://www.wpunj.edu/bb/students/course-shells.pdf How can I see courses from previous semesters? Write the instructor who taught the class and ask him/her to re-activate it for you. Instructors who have forgotten the process can submit a ticket with the online help desk. Back to menu Why can't I log into Blackboard on campus using Wi-Fi? There might be a number of reasons, but the most common is that students sometimes access the network with Guest status rather than Student. Guests can't access a number of services, including Bb, so check your connection and switch to Student if you're logged in as a guest. Can I use Blackboard with my Macintosh computer? Blackboard works well with Macintosh computers -- it is administered using a Mac! Something to watch out for the is the browser; Safari, the default Mac browser, is not Blackboard compatible. Students and instructors can opt for one of the free alternatives: Google Chrome: http://www.google.com/chrome/ Mozilla Firefox: www.mozilla.org/en-US/firefox/new/ Which web browsers work best with Blackboard? Supported: MS Internet Explorer (the Windows default) Google Chrome: http://www.google.com/chrome/ Mozilla Firefox: www.mozilla.org/en-US/firefox/new/ Not Supported: Safari (Macintosh default). For alternatives see above. Back to menu Can I access Blackboard using my tablet and/or mobile device? While you may be able to use the web browser on your tablet or mobile device to log into the Blackboard system and enter your course shells, we cannot recommend using such a device as a primary means of accessing and using the Blackboard system. Because the Blackboard system is not fully compatible with any mobile web browsers at this time, using them is not currently a reliable nor recommended means of accessing and working in the Blackboard system. One option for accessing Blackboard from a tablet and/or mobile device would be to make use of the Blackboard Mobile Learn app, versions of which are available through both the iOS App store (for iOS devices) and the Google Play store (for Android devices). Please be advised, however, that you will need to purchase use of this product, with options currently available to either pay a yearly fee or a higher one-time fee. Also, please be advised that while the Blackboard Mobile Learn app likely represents a better option than using a mobile web browser, you may still encounter some limitations when using the mobile app that you would not encounter when using a supported browser on a computer system running Windows 7 or Mac OS X. Additionally, please be sure to confirm that your specific mobile device is compatible with the app prior to purchasing use of it. And finally, please note that while we will always make every reasonable effort to assist you in accessing the Blackboard system, we can neither warrant, recommend nor provide direct support for the Blackboard Mobile Learn app nor for use of the system from a tablet or mobile device at this time. Support for the Blackboard Mobile Learn app is provided directly by Blackboard, Inc., and support for your tablet or mobile device may be provided by its manufacturer and/or the third-party support vendor of your choice. Back to menu What should I do if I can't find specific content in the course shell? Students looking for a specific assignment, exam, presentation, etc. should write the instructors. The Blackboard support team doesn't know where the instructor put the content either! What should I do if I've been locked out of a test? Students who have been locked out of a test need to contact the instructor, who can unlock it if s/he chooses. The Blackboard support staff is not in a position to make course-level decisions, for example, to unlock a course or not. Instructors who have forgotten the process can submit a ticket with the online help desk. To avoid being locked out of a test it may help to consult the Test-taking precautions document: http://www.wpunj.edu/bb/students/test-taking.pdf This and other helpful documents can be found in the Student Support tab within the Blackboard interface as well as in the WPUNJ IT Wiki: http://www.wpunj.edu/itwiki/ Back to menu How do I change my language settings in Blackboard? Point your browser to WPUNJ Bb Home and before logging in left-click the globe-like icon in the upper left corner of the page. Select the language you need. Illustrated instructions are available in the WPUNJ IT Wiki or here: http://www.wpunj.edu/bb/bb-change-language.pdf How do I suggest questions/answers for inclusion in this FAQ? Please file a ticket with the online help desk with the title "Bb Student FAQ" and the text of the suggestion. We appreciate your help! http://www.wpunj.edu/helpdesk/
