IT News

Cisco WebEx Calling to Possibly Replace Current Avaya Phone System


At the end of last year, Information Technology Enterprise Network & Systems Services concluded the evaluation process of a new telephone/voice mail system. As technology progressed, and with a greater need for remote calling, we determined it is essential to enhance the voice service/experience. After an intensive review of multiple voice vendors, Cisco WebEx Calling is currently being piloted as the future replacement of our current Avaya voice system.

WebEx calling features:

  • Native integration with WebEx video conferencing and scheduling
  • The ability to manage, accept and make calls using University laptop computers
  • The ability to manage, accept, and make calls using the WebEx smartphone app
  • Remote calling services without need for VPN
  • An enhanced voicemail portal

March 01, 2021