Experiencing a technology-related issue and need assistance? Information Technology provides support through an online ticket submission system, Web Help Desk, located at www.wpunj.edu/helpdesk. You can submit all technology-related issues and requests by creating a ticket through Web Help Desk. Tickets are routed to the appropriate technology group for action or follow-up.
Students, faculty, and staff have the ability to login to www.wpunj.edu/helpdesk to check on the status of their submissions at any time. Communications related to tickets are sent via email, and you can simply reply to the email to provide updates back to the IT support personnel assigned to the ticket. Tickets can contain attachments such as screenshots, photos, and documents to illustrate your requests more effectively.
Common ticket type categories include:
November 30, 2017
William Paterson University
300 Pompton Road
Wayne, New Jersey 07470
973-720-2000
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