IT News

Requesting IT support through Web Help Desk

The best way to request IT support is by opening a ticket in Web Help Desk. When creating a ticket, you'll choose a ticket type that will route your request to the appropriate area in Information Technology.

Web Help Desk

Experiencing a technology-related issue and need assistance? Information Technology provides support through an online ticket submission system, Web Help Desk, located at You can submit all technology-related issues and requests by creating a ticket through Web Help Desk. Tickets are routed to the appropriate technology group for action or follow-up. 

Students, faculty, and staff have the ability to login to to check on the status of their submissions at any time. Communications related to tickets are sent via email, and you can simply reply to the email to provide updates back to the IT support personnel assigned to the ticket. Tickets can contain attachments such as screenshots, photos, and documents to illustrate your requests more effectively. 

Common ticket type categories include: 

  • Account/Login/Password 
  • Blackboard 
  • Printing/MultiFunction Device 
  • Hardware  (For WPU Computer Hardware Issues) 
  • Software (For WPU Computer Software Requests) 

November 29, 2017