Alerts

03/16/24 09:00 AM - 03/16/24 05:00 PM
Banner Critical Security Maintenance Downtime


Banner, WPconnect and related systems will be down for Critical Security Maintenance  Saturday March 16, 2024 9:00AM - 2:00PM



03/14/24 12:00 PM - 03/14/24 06:00 PM
Temporary issue with WP websites - Resolved


At approximately 11:55am on Thursday 3/14, multiple WPUNJ websites including the WP homepage, WPconnect, Banner, and others started to display a message about an 'insecure connection'. This message was due to an issue with a component in the university's network that handles web traffic. The device had reverted to a prior configuration with an older SSL certificate, which resulted in the warnings appearing when visiting the websites.

The issue was resolved within 15 minutes of being reported. While the 'insecure connection' warning is ominous, there was no immediate security risk.

Thank you.
Information Technology



03/13/24 05:00 PM - 03/14/24 07:00 AM
Issues with inbound and outbound calling from the university


3/13 11:00PM Update:

All University's phone (voice) services are restored as of 7:30pm. Official notification of restoration was received from our voice service provider at 9pm. Issue identified as faulty equipment on the provider voice infrastructure. All repairs were completed as of 3/13/24 9pm.

3/13 8:40 pm Update:
The root cause of the issue was identified to be a problem impacting the university's phone service provider. While we are waiting for official confirmation from the provider, the issue seems to be resolved as of approximately 7:30pm Wednesday evening. IT staff will continue to monitor in the event of any further disruptions and update in the event of any change in status. 

Thank you for your patience.



Original:

Information Technology has received several reports of phone service-related issues with inbound calls to and outbound calls from the university. IT staff are currently investigating.

In case of emergencies, please call 911 from a non-university phone. For non-emergency issues where University Police must be contacted, please call (973) 987-7624 during this outage. 



03/05/24 07:00 AM - 03/05/24 11:00 AM
IT Helpdesk system upgrade


The Information Technology Helpdesk system (www.wpunj.edu/helpdesk) will be unavailable on the morning of Tuesday 3/5 while a system upgrade is performed. 

Thank you for your patience.

Information Technology



02/22/24 07:00 AM - 02/22/24 11:45 PM
Cell Service Carriers Major Outage and Duo impacts


Thursday 2/2 12:45pm Update:
We've now receiving reports that cellular service is starting to be restored to individuals who had been impacted while AT&T continues to work on full resolution. Additional details can be found through news reports regarding the outage. At this time, WP's IT team will consider this our final update on the issue, unless the situation changes.

Initial Update:
Early this morning, it was reported that several cellular service carriers (including AT&T, Verizon, and T-Mobile) are experiencing major service outages which are impacting calling, text messaging, and mobile internet. Additional information is available at https://www.cnn.com/2024/02/22/tech/att-cell-service-outage/

For WP employees or students using impacted devices that do not have cell phone service and also do not have access to Wi-Fi, there are several options available to login with Duo.

If you have the Duo app installed and normally approve a push notification, you can manually open the Duo app and use the passcode displayed in the app to login using the 'Enter a Passcode' option when prompted by Duo. If your Duo profile is set to automatically send you a push to approve when you login, you may need to scroll down to click the 'Cancel' button in the light blue bar before you click the 'Enter a Passcode' button.

If you have been using phone calls to your cell phone to approve Duo and you do not have cellular service, you will need a temporary passcode. You can generate a temporary passcode for yourself by clicking on the 'Forgot Account/Password or Need Login Help?' button found on the WPconnect login page, then clicking on 'I Don't Have My Duo Device', and then answering some questions to verify your identity. The provided passcode will work for 24 hours.

In the event you need assistance after trying the methods above, you can also contact our IT Helpdesk at (973) 720-4357 or www.wpunj.edu/helpdesk.

Thank you.
Information Technology