IT News and Alerts

On the evening of Wednesday February 25th, Information Technology will be performing the annual update of the network security certificate that is used by computers, cell phones, and other devices to securely connect to both the campus wireless (WP Wireless) and wired networks.

Once this update has been completed, any device connecting to the campus wireless or wired networks may display a prompt asking you to Allow/Accept/Trust the new certificate. If you encounter this prompt, click the Allow/Accept/Trust button to enable your computer/device to continue to connect to the campus network.

If your device does not prompt you for the new certificate or does not automatically reconnect to the WP Wireless network after doing so, please 'Forget' the wireless network and follow the steps to reconnect to it.

If you encounter any issues, please contact our IT Helpdesk at www.wpunj.edu/helpdesk or (973) 720-4357. 

Thank you. 
Information Technology 

Update as of 2/17:

Pioneer Express functionality has been restored to CVS. All other vendors are still offline at this time. Further updates coming soon.

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Off-campus Pioneer Express transactions are temporarily unavailable due to a nationwide system outage impacting multiple institutions. Affected locations include QuickChek, CVS, Wendy’s, Belmont Grill, Brother Bruno’s, Happy Panda, Manhattan Bagel, Park Wayne Diner, Salad Works, and Wayne Hills Diner.

On-campus Pioneer Express operations remain fully functional, including all campus dining locations, GET Mobile, vending machines, and administrative offices.

We are working directly with our vendor to restore service as quickly as possible. Updates will be posted on the Hospitality Services Pioneer Express website: https://www.wpunj.edu/hospitality/pioneer-express.html and follow-up communication will be shared once off-campus functionality has been fully restored.

If further support is needed, please contact Hospitality Services at HospitalityServices@wpunj.edu for assistance.

Thank you for your patience.

With university offices closed on Monday, February 23rd, Information Technology will be leveraging Monday morning to complete work on the required maintenance on the campus network-based shared folders ('Groups') during the timeframe of 9 a.m. to 12 p.m. During this window, the 'Groups' shared network folders will be completely unavailable.

If you encounter issues with access to the Groups folders after this scheduled maintenance window, please contact our Information Technology Help Desk through www.wpunj.edu/helpdesk or (973) 720-4357.

Thank you,
Information Technology

Saturday 2/21 10:30 am update:
Services have been restored to the impacted systems. Thank you again for your patience.

Saturday 2/21 9:45 am update:
The planned maintenance has resulted in unexpected downtimes with certain campus systems (WPconnect, the IT Help Desk system, Degree Works, Banner). IT staff are working to restore system access as soon as possible. Thank you for your patience.

Initial:
On Saturday, February 21, 2026, between the hours of 8 a.m. and 8 p.m., IT/Enterprise Network and Systems Services will be performing an essential firmware maintenance on the University’s IT compute environment infrastructure.

Thanks to the architecture and redundancy of our compute infrastructure, there should be minimal interruption to any campus system services or resources. Although this is a non-disruptive system maintenance, we want to make our community aware in case of any unforeseen issues.

One known temporary restriction of service will be access to the campus-based Groups network folders. They are expected to be unavailable between 10 a.m. and noon within the broader timeframe.

If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as usual to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Thank you.

Frank Tedesco
Senior Director
IT/Enterprise Network and System Services

2/11 1:45pm update:
The system update has completed and the Web Help Desk system is now available again. Full access to the system from outside of the university will be re-enabled within the hour.

This issue is now resolved. Thank you for your patience.

2/11 1:30pm update:
The process to update the system is taking longer than anticipated. We'll share another update prior to 2 p.m. Thanks for your continued patience.

2/11 9:30am update:
The Help Desk system will be temporarily unavailable for all access starting at noon on Wednesday while we work to resolve this emergency update. This downtime is expected to last approximately an hour to 90 minutes. Once the system has been upgraded, IT will work to restore full access to the system. Thank you for your patience.

Initial message:
The Information Technology Help Desk ticketing system (www.wpunj.edu/helpdesk) will be temporarily unavailable from off-campus/outside of the WPUNJ campus network while work to address an emergency update is completed. The system will be accessible from the campus network (or through VPN) at https://help.wpunj.edu. We are hopeful this will be resolved by the end of this week.

While the system will be unavailable from off campus, you can reach out Helpdesk line at (973) 720-4357, and calls will continue to create automated tickets when a voicemail is left. IT staff will follow up on any priority tickets with return phone calls or responses by email. Email responses or replies to IT Help Desk system emails will automatically update the ticket as well.

We do request that if you are off-campus and your technology issue/request is not time sensitive, you revisit creating a ticket later this week to see if external access is restored. For any pressing or time-sensitive issues, please do call our Helpdesk line at the number above for assistance.

We will provide updates on this status as we have them. Thank you for your patience while this issue is addressed. 

Information Technology

Login to the University's VPN systems will be intermittently unavailable on evening of Thursday 1/29 (between 9 p.m. and midnight) while required system maintenance is performed.

This will impact the ability to logon to the VPN systems during this time. Anyone needing to use VPN services on this evening should make sure to login to the VPN prior to 9 p.m., as VPN connections that have been established prior to 9 p.m. should be unaffected.

Thank you,
Information Technology