IT News and Alerts

WebHelpDesk will be unavailable, Tuesday November 11th, from 5 am to 7 am.

We apologize for any inconvenience.

Information Technology will be performing necessary upgrades to printing system on November 13th, 2025 (7AM - 9AM).  

Due to the nature of the upgrades, printing will be unavailable for a large duration of the time.

Please plan on printing anything important before Thursday, November 13, or wait until 10 AM.  If your department needs something printed during downtime, please contact the helpdesk for a workaround solution via the Helpdesk ticketing system or by calling 973.720.4357.

Information Technology staff have detected that global cloud systems, including Amazon Web Services and Microsoft, are again experiencing performance issues starting around 12:30pm today. This will have an impact on a variety of university systems. During this time, you may experience intermittent slow or non-responsive websites or services. We'll monitor closely for updates and provide updates as needed.

Thank you for your patience.
Information Technology

As a result of the ongoing global issues with Amazon Web Services, the University's Information Technology Help Desk line (at (973-720-4357) may be intermittently unavailable. If you need technology assistance and are unable to complete a call to the Help Desk, you can also create a Help Desk ticket through our ticketing system at www.wpunj.edu/helpdesk.

Thank you for your patience while full service reliability is restored.
Information Technology

Scheduled Emergency Security Maintenance Notification

When:
From Wednesday, October 15, 2025, at 10:00 PM
To Thursday, October 16, 2025, at 2:00 AM

What’s Happening:
IT/Enterprise Network and Systems Services will be performing critical security maintenance on the University’s SSL accelerator and Web load balancer appliance.

Impact:
Thanks to the architecture and redundancy of these systems, no disruption to campus services or resources is expected. However, intermittent access to system services and resources may occur during the maintenance window. While this is considered non-disruptive, we want to ensure the community is informed in case of any unanticipated issues.

Need Help?
If you experience any access issues before or after the maintenance period, please report them via the Helpdesk ticketing system or call 973.720.4357.

Thank you,
Frank Tedesco
Director, IT/Enterprise Network and System Services