Conflict Resolution: Responsibilities of Consumers and Businesses in the Marketplace with Melissa Companick President & CEO, Better Business Bureau Serving New Jersey Tuesday, November 15, 201612:30 PM - 2:00 PM1600 Valley Road Auditorium (V1012) View Slide Presentation One of the primary missions of the Better Business Bureau (BBB) is to help consumers and businesses resolve disputes that inevitably arise in today’s complex business environment. Melissa Companick, president and CEO, Better Business Bureau Serving New Jersey, spoke about the mission and history of the BBB, including its 50 years in New Jersey. She discussed how the BBB addresses both consumer and business responsibilities in the market place. Companick worked in the for-profit sector for eight years (Samsung and Linens ‘n Things) prior to joining the BBB as associate director twelve years ago. She was originally responsible for public relations throughout New Jersey and ultimately was promoted to acting president when the former president retired in 2007. Companick was appointed president of the BBB Serving New Jersey in 2008 where she has since served happily at the pleasure of the Board of Directors. She oversees a small but mighty team of 20 who, in 2015 processed over 50,000 complaints (#5 in North America); settled 114 arbitrations; challenged 221 misleading advertisements; closed 123 investigations; and accredited 1,005 businesses in New Jersey. The Leadership Forum at the Cotsakos College of Business was established for our students to hear first-hand from industry leaders the challenges and opportunities that face them in building successful businesses. Senior executives discuss their leadership philosophies and provide insights into current strategies and important macro trends.