ITS News and Alerts Page

On the evening of Wednesday February 25th, Information Technology will be performing the annual update of the network security certificate that is used by computers, cell phones, and other devices to securely connect to both the campus wireless (WP Wireless) and wired networks.

Once this update has been completed, any device connecting to the campus wireless or wired networks may display a prompt asking you to Allow/Accept/Trust the new certificate. If you encounter this prompt, click the Allow/Accept/Trust button to enable your computer/device to continue to connect to the campus network.

If your device does not prompt you for the new certificate or does not automatically reconnect to the WP Wireless network after doing so, please 'Forget' the wireless network and follow the steps to reconnect to it.

If you encounter any issues, please contact our IT Helpdesk at www.wpunj.edu/helpdesk or (973) 720-4357. 

Thank you. 
Information Technology 

Update as of 2/17:

Pioneer Express functionality has been restored to CVS. All other vendors are still offline at this time. Further updates coming soon.

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Off-campus Pioneer Express transactions are temporarily unavailable due to a nationwide system outage impacting multiple institutions. Affected locations include QuickChek, CVS, Wendy’s, Belmont Grill, Brother Bruno’s, Happy Panda, Manhattan Bagel, Park Wayne Diner, Salad Works, and Wayne Hills Diner.

On-campus Pioneer Express operations remain fully functional, including all campus dining locations, GET Mobile, vending machines, and administrative offices.

We are working directly with our vendor to restore service as quickly as possible. Updates will be posted on the Hospitality Services Pioneer Express website: https://www.wpunj.edu/hospitality/pioneer-express.html and follow-up communication will be shared once off-campus functionality has been fully restored.

If further support is needed, please contact Hospitality Services at HospitalityServices@wpunj.edu for assistance.

Thank you for your patience.

With university offices closed on Monday, February 23rd, Information Technology will be leveraging Monday morning to complete work on the required maintenance on the campus network-based shared folders ('Groups') during the timeframe of 9 a.m. to 12 p.m. During this window, the 'Groups' shared network folders will be completely unavailable.

If you encounter issues with access to the Groups folders after this scheduled maintenance window, please contact our Information Technology Help Desk through www.wpunj.edu/helpdesk or (973) 720-4357.

Thank you,
Information Technology

Saturday 2/21 10:30 am update:
Services have been restored to the impacted systems. Thank you again for your patience.

Saturday 2/21 9:45 am update:
The planned maintenance has resulted in unexpected downtimes with certain campus systems (WPconnect, the IT Help Desk system, Degree Works, Banner). IT staff are working to restore system access as soon as possible. Thank you for your patience.

Initial:
On Saturday, February 21, 2026, between the hours of 8 a.m. and 8 p.m., IT/Enterprise Network and Systems Services will be performing an essential firmware maintenance on the University’s IT compute environment infrastructure.

Thanks to the architecture and redundancy of our compute infrastructure, there should be minimal interruption to any campus system services or resources. Although this is a non-disruptive system maintenance, we want to make our community aware in case of any unforeseen issues.

One known temporary restriction of service will be access to the campus-based Groups network folders. They are expected to be unavailable between 10 a.m. and noon within the broader timeframe.

If you do encounter any issues with access to campus resources either before or after this scheduled maintenance window, please report them as usual to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Thank you.

Frank Tedesco
Senior Director
IT/Enterprise Network and System Services