IT News and Alerts

04/15/24 08:00 AM - 04/20/24 05:00 AM
Uniprint Upgrade - Xerox and Student Printing Unavailable


Information Technology will be performing necessary upgrades to Pharos Uniprint systems on April 19th, 2024 (7AM to 7PM).

Due to the nature of the upgrades, printing through Pharos will be down for the entirety of the upgrade.  This will effect printing to Xerox's using the XeroxUniprint queue, as well as all printing in the computer labs, including the BW and COLOR queues.  Non-Xerox departmental printers will be unaffected.

Please plan on printing anything important before Thursday, April 18th.  If your department needs something printed during downtime, please contact the helpdesk for a workaround solution via the Helpdesk ticketing system or by calling 973.720.4357.



03/19/24 01:00 PM - 03/20/24 09:30 AM
WebHelpDesk Maintenance


WebHelpDesk will be unavailable, Wednesday March 20th, from 7am to 9am.

We apologize for any inconvenience.



03/16/24 09:00 AM - 03/16/24 05:00 PM
Banner Critical Security Maintenance Downtime


Banner, WPconnect and related systems will be down for Critical Security Maintenance  Saturday March 16, 2024 9:00AM - 2:00PM



03/14/24 12:00 PM - 03/14/24 06:00 PM
Temporary issue with WP websites - Resolved


At approximately 11:55am on Thursday 3/14, multiple WPUNJ websites including the WP homepage, WPconnect, Banner, and others started to display a message about an 'insecure connection'. This message was due to an issue with a component in the university's network that handles web traffic. The device had reverted to a prior configuration with an older SSL certificate, which resulted in the warnings appearing when visiting the websites.

The issue was resolved within 15 minutes of being reported. While the 'insecure connection' warning is ominous, there was no immediate security risk.

Thank you.
Information Technology



03/13/24 05:00 PM - 03/14/24 07:00 AM
Issues with inbound and outbound calling from the university


3/13 11:00PM Update:

All University's phone (voice) services are restored as of 7:30pm. Official notification of restoration was received from our voice service provider at 9pm. Issue identified as faulty equipment on the provider voice infrastructure. All repairs were completed as of 3/13/24 9pm.

3/13 8:40 pm Update:
The root cause of the issue was identified to be a problem impacting the university's phone service provider. While we are waiting for official confirmation from the provider, the issue seems to be resolved as of approximately 7:30pm Wednesday evening. IT staff will continue to monitor in the event of any further disruptions and update in the event of any change in status. 

Thank you for your patience.



Original:

Information Technology has received several reports of phone service-related issues with inbound calls to and outbound calls from the university. IT staff are currently investigating.

In case of emergencies, please call 911 from a non-university phone. For non-emergency issues where University Police must be contacted, please call (973) 987-7624 during this outage.