Each student has the right to: (A) receive high quality education, respect punctuality in class, administration of tests and return of test in timely manners; (B) see your instructor/advisor during their office hours and/or by appointment to seek help or discuss your concerns; (C) have an academic advisor to receive proper advice in course work; (D) expect that all topics in the department course syllabus will be covered in a timely manner. (E) have the date and time of all multi-section exams during the first week of the semester. (This information is in the Class Schedules link.); (F) have at least one test given, graded and returned before the official WD date in each course. (G) complain if you are "shortchanged" in the following order: Step I: Talk to your instructor. If not resolved, Step II: Talk to the chairperson. If not resolved, Step III: Talk to the Dean, College of Science and Health. If not resolved, Step IV: Talk to Academic Vice President. For complete details refer to University's Undergraduate Catalog under Policies and Procedures.