About Us & Contact Information
The ResNET is a unit within User Services and Enterprise Network Services committed to providing in-room wired/wireless network connections and support for all WPU residential students. This service provides our resident student community with secure and fast access to various network resources, including e-mail, Library catalogs, Internet, etc. which is the overall mission of the University ResNET.
The responsibility of the ResNet unit is to provide network and internet connectivity to all students in the residence halls. The workshop is NOT a repair shop. The ResNet will not open computers or fix any hardware/software problems. The technicians will be responsible for getting the students computers' secure and to be able to access the campus network. It is the students’ responsibility to adhere to the campus network policies and guidelines.
Residential Network Services Office
Monday - Friday
10:00 AM to 12:00 PM and 2:00PM to 5:00PM
Saturday and Sunday CLOSED
(Walk-in assistance is only available Monday through Friday, 10:00 AM to 5:00 PM.)
Our office is located on the ground floor of Century Hall (Room 014) next to the W store. This office is the central hub where all work orders and consultations take place eliminating in-room support visits delays and expediting resolutions.
Building #44 on the main campus map.
You can call the ResNET for a one-on-one technical support over the phone or to schedule an appointment for you to come in and troubleshoot the problem at our office.
Call us at: (973) 720-3967
Report a Problem
You can report a problem to the ResNET by filling the on-line trouble ticket.
You can send your network questions to a ResNET tech through e-mail.
Simply send your question to email@example.com .
Make sure to include the following information in your e-mail:
- Phone Number
- Building and room number
- Computing device type
- Description of problem