Technology FAQ

Click on one of the tabs to select a topic and view Q&A

  • I’m moving and need my PC disconnected and moved.

    The tech supports will visit and disconnect your machine, but you have to contact maintenance to move it. Call the helpdesk (x4357) to make arrangements for a tech support to visit.

  • I am an instructor teaching a class that will be using Dreamweaver. My students will be creating webpages, but I do not want them to be “live.” How do I go about getting them access to a testweb environment?

    The instructor should send a roster of WPUNJ student usernames to Robert Harris and he will process them and get back to the instructor.

  • How much storage space will I have in my mailbox?

    You will have 10 GB.

  • How will I manage SPAM?

    Microsoft uses a number of methodologies to combat spam on the Windows Live Hotmail platform. SmartScreen™ Technology learns to detect spam based on users reporting spam in their inbox.

    Users can have the opportunity to identify certain e-mails as safe versus unsafe, and Hotmail also “learns” based on user actions to mark spam and ham.  Furthermore, users can set individual junk mail folder rules, block lists, and safe lists.

  • How do I set up my email in Outlook 2007?

    How do I set up Outlook 2007 to get my e-mail from Outlook.com?

    1. Close Outlook 2007 if it's open.
    2. In Control Panel, click Mail.
      In Windows XP
      1. Click Start > Control Panel > User Accounts > Mail. (In Classic view, double-click Mail.)

    In Windows Vista

    1. Click Start > Control Panel.
    2. In the 32-bit edition of Windows Vista, click User Accounts (or User Accounts and Family Safety) > Mail. In the 64-bit edition of Windows Vista, select Additional Options > View 32-bit Control Panel Items, and then double-click Mail. (In Classic view, double-click Mail.)
    3. In the Mail Setup dialog box, click Show Profiles > Add.
    4. Type a name for the profile and then click OK. (As a best practice, give the profile a name that identifies it as the profile for your account on Outlook.com.)
    5. When the Add New E-Mail Account dialog box opens, enter your name, e-mail address, and password in the appropriate fields, and then click Next.
    6. Outlook 2007 will display a message that asks you to allow a Web site to automatically set up your account. The program runs auto-setup periodically. If you don't want to see this message every time auto-setup runs, select Don't ask me about this website again, and then click Allow.

    Outlook 2007 will automatically set up the account. You'll be asked for your user name and password before Outlook 2007 can connect to your account. Make sure you enter your full e-mail address (for example, tony@contoso.com) as your user name. You may be prompted to enter your user name and password several times before you connect.

    What else do I need to know?

    • Before you can connect to your e-mail for the first time with Outlook 2007, you need to complete your account registration with Windows Live. To do this, sign in to your account by browsing to http://outlook.com, click Sign in, and then enter your user name and password to access your e-mail account. When your Windows Live account registration is complete, sign out.
    • If Auto Account Setup can't successfully connect you to your account, you need to do one or more of the following:
      • Wait a few minutes and try again.
      • Contact the person who manages your mailbox (sometimes called an e-mail administrator or your helpdesk). Report any error you get when you try to connect.

    Note:

    If the person who manages your mailbox has turned off Exchange Cached Mode for your domain, you won't be able to connect to your e-mail account using an Exchange account with Outlook. For more information, see Cannot Open Your Default E-Mail Folders.

    •  
      • In some cases, you may be able to connect to your e-mail account even if you can't connect using Outlook. Try to connect using Outlook Web App or through an e-mail program that supports POP3 or IMAP4. For more information, see Access Your Account Using IMAP or POP E-Mail Programs.
    • If Outlook seems slow, you may be able to improve performance by changing the connection settings to connect first using HTTP and then using TCP/IP. For step-by-step instructions, see Change Outlook 2007 Settings to Get E-Mail Faster.

     

  • How do I access my student email from Outlook 2007?
    • Close Outlook 2007 if it's open.

    1. In Control Panel, click Mail.
      In Windows XP
      1. Click Start > Control Panel > User Accounts > Mail. (In Classic view, double-click Mail.)

    In Windows Vista

    1. Click Start > Control Panel.
    2. In the 32-bit edition of Windows Vista, click User Accounts (or User Accounts and Family Safety) > Mail. In the 64-bit edition of Windows Vista, select Additional Options > View 32-bit Control Panel Items, and then double-click Mail. (In Classic view, double-click Mail.)
    3. In the Mail Setup dialog box, click Show Profiles > Add.
    4. Type a name for the profile and then click OK. (As a best practice, give the profile a name that identifies it as the profile for your account on Outlook.com.)
    5. When the Add New E-Mail Account dialog box opens, enter your name, e-mail address, and password in the appropriate fields, and then click Next.
    6. Outlook 2007 will display a message that asks you to allow a Web site to automatically set up your account. The program runs auto-setup periodically. If you don't want to see this message every time auto-setup runs, select Don't ask me about this website again, and then click Allow.

    Outlook 2007 will automatically set up the account. You'll be asked for your user name and password before Outlook 2007 can connect to your account. Make sure you enter your full e-mail address (for example, tony@contoso.com) as your user name. You may be prompted to enter your user name and password several times before you connect.

    What else do I need to know?

    • Before you can connect to your e-mail for the first time with Outlook 2007, you need to complete your account registration with Windows Live. To do this, sign in to your account by browsing to http://outlook.com, click Sign in, and then enter your user name and password to access your e-mail account. When your Windows Live account registration is complete, sign out.
    • If Auto Account Setup can't successfully connect you to your account, you need to do one or more of the following:
      • Wait a few minutes and try again.
      • Contact the person who manages your mailbox (sometimes called an e-mail administrator or your helpdesk). Report any error you get when you try to connect.

    Note:

    If the person who manages your mailbox has turned off Exchange Cached Mode for your domain, you won't be able to connect to your e-mail account using an Exchange account with Outlook. For more information, see Cannot Open Your Default E-Mail Folders.

    •  
      • In some cases, you may be able to connect to your e-mail account even if you can't connect using Outlook. Try to connect using Outlook Web App or through an e-mail program that supports POP3 or IMAP4. For more information, see Access Your Account Using IMAP or POP E-Mail Programs.
    • If Outlook seems slow, you may be able to improve performance by changing the connection settings to connect first using HTTP and then using TCP/IP. For step-by-step instructions, see Change Outlook 2007 Settings to Get E-Mail Faster.

     

  • How do I log on to WPConnect?

    Use this link: http://wpconnect.wpunj.edu/cp/home/loginf

    Log on using your WPU username and password.

  • How do I send a campus wide announcement?

    Announcements containing campus related information should be sent to Announcement as an email attachment in either MS Word or a .pdf format.
    All announcements should be submitted by 11:30 a.m. in order to be sent out the same day.
    The following information should be provided:
    Title, Department Name:, Submitter Name:, Event Start Date: date and time, Event End Date: date and time, Event Location: Contact Email: a brief description of event: Audience: and Category.
    Categories
    would be : Academics, Student Services, Arts & Culture, Campus LIfe, Clubs & Organizaitons, Entertainment, Greek Life, Lectures, Workshops & Conferences, University Athletics, University Business and Community.

    Announcements are sent Monday through Friday only. In the email message, the sender should state whether the audience should be faculty/staff, students or both, the subject desired and the "submitted by" information. All students need to have their announcements approved by the Dean of Students. If  the announcement is coming from a group or club the director that the group or club reports to should send the announcement.

    Any announcement determined to be outside of WPUNJ business function may require approval from the respective Vice President's Office of the department submitting the request.

  • What is Quick Launch?

    Quick Launch is an additional tool bar available in Windows XP that you can display next to the "Start" button to which you can add shortcuts for frequently used programs and which allows the user to easily access your desktop without minimizing the programs you're using.
    To add Quick Launch:
    Right click the task bar, click Properties,
    On the Taskbar tab, select the Show Quick Launch check box, and then click Apply.
    To add a shortcut to the quick launch bar:
    Go to "My Computer", click on the icon for the program you want to add, drag it to the Quick Launch portion of the taskbar located next to the Start button.

  • How do I change my network logon password?

    These directions pertain to faculty and staff only.

    On campus

    After you log on to the WPU network, press the CTRL-ALT-DEL keys on your keyboard. A Windows Security window will open. Click on the button labeled "Change Password". Follow the directions to enter your old and new Network logon password.

    Off campus

    Log in to your email account using MS Outlook WebAccess. Click here to login to your WPU Mail.
    Go to Options (located on the bottom left side of the screen, below your folder list), scroll down in the list until you see "Password".
    Click on the "Change Password" button - a window titled IIS-Authentication Manager will open.
    Domain =wpc (for faculty and staff users only)
    Account = your username (ex: brownj13)
    Enter your old password, your new password and confirm your new password.
    Click OK.
    This will change your password for the WPU network, your WPU Email account, WPConnect and Blackboard.

    Faculty and Students can also change their password on the opening wpconnect tab in wpconnect using the Change Password tool.

     

  • How do I set up my email on my phone/mobile device?

    These directions are for faculty/staff only:

    Please call the helpdesk to have your account features enabled.

    Go to Settings.

    Add Account.

    Select Exchange.

    Enter your WPU username and password.

    Server name is unvowa.wpunj.edu

     

  • What is my password?

    Faculty/Staff member network password - Contact the helpdesk at ext 4357.

    Student email password -  Contact the helpdesk at ext 4357.

  • How do I access my Outlook Mail from the web?

    Use MS Internet Explorer as your browser.
    Faculty/Staff:      The URL is: email.wpunj.edu
    Students:            The URL is: student.wpunj.edu

    Log on to your mail using your last name and first initial (smithj) and enter your logon password. Students log on with their logon name - which may also include a numeral. Outlook Web Access 2003 has a new look and most of the same features that are available from your Outlook Client here on campus. Please call the helpdesk at ext. 4357 with any questions.
    Note:  It is very important to logoff of your Outlook Mail WebAccess properly.  To do so, click "logoff" in the upper right corner of your screen and then close the browser

  • How do I find an Outlook e-mail address?

    Click on the address book.
    Outlook by default, displays the faculty, staff and student population names in the Global Address List.. You can change the default display setting in your address book so that only the faculty and staff appear by default. To change the default settings go to:
    Open the Outlook address book, select tools, select options.
    Show this address first: Choose the group you would like the address book to default to.
    Hint: student email addresses appear in brackets [smithl] and do not display a telephone extension. WPU faculty and staff names usually display a telephone extension.

  • How do I insert my name, title, telephone number etc. in an email message?

    This is called your signature. Open Outlook, go to tools, options, mail format, select "signatures", create the signature you want to use.
    Note: If you do not want your signature inserted in every message you send or reply to, leave "signature for new messages" and "signature for replies and forwards" set at "None". You can insert your signature in selected messages by clicking on "Insert", signature from the toolbar in a new message.

  • I'm getting messages from financial institutions about my account - are these legitimate?

    In addition to receiving advertisements or junk mail you may also be receiving unsolicited mail messages that appear to be legitimate mail from banks or financial institutions.  This is another spam scheme called phishing.  This is an attempt to gather information from unsuspecting mail recipients.  You should never disclose any personal information to any organization that is contacting you even though some of the phishing messages may be from what appears to be "real" sources such as Bank of America, Huntington Bank, E-Bay, Pay Pal or Washington Mutual.  These businesses may actually be companies that you do have legitimate dealings with.  In most instances you should always initiate communication with your financial institution. Contact the organization directly if you are suspicious that an email is fraudulent.  Do NOT respond to any of these types of messages.

  • How can I track my email messages?

    To track delivery of an email message you send:
    From Outlook, go to Tools, Options, Email Options, Tracking Options, select:
    For all messages I send: Request delivery receipt. Click Okay.
    Note: You cannot reliably track a "Read" receipt.

  • How do I access my Outlook Mail from the web for longer time periods?

    At the logon screen, when you enter your username and password, at the "Security" selection, choose "Timeout after 24 hours of inactivity". This will give you extended access time.

  • How do I set up an out of the office response on incoming mail?

    From your Outlook desktop client:
    Go to tools, Out of Office Assistant, select "I am currently Out of the Office."
    Type in the text you wan teach sender to receive in a reply message from you.
    Click OK.

    If you are using MS Outlook Web Access:
    Go to Options, select "I'm currently out of the office."
    Type in your "auto-reply" text.
    Click on Save and Close.
    Please note that the message will be sent only once to each sender.

  • What are the SMTP and POP3 settings I need to use an internet mail client for my email?

    SMTP Access
    Students: Students must use their ISP's smtp server
    Faculty: Faculty must use their ISP's smtp server
    IMAP4/POP3 Access
    Students: mailbox.student.wpunj.edu
    Faculty: mailbox.wpunj.edu

  • How do I open another users email?

    The owner of the mailbox that you want to access must first give your permission to their email - see previous question.
    From your inbox, go to tools, Account Settings
    Select : view or change existing email accounts, click next.
    Click Change.
    Click More Settings.
    Click Advanced.
    Click Add. Select the name of the person's whose mail you have been given access to.
    Click OK, click apply and OK.

  • How do I share my calendar or email with another user?

    In Outlook, under all mail folders, right click on your name.
    Click properties for "your name", click on permissions tab.
    Click Add and select the name of the person you want to give permissions to. Select Reviewer in the Roles field.
    Click OK.
    From your inbox, select Tools, Options, Delegates.
    Select Add.
    Select or type in the name of the person you want to give permissions to.
    Click Add, click OK
    Carefully select the level of permissions you wish to grant.

  • How do I access my Outlook Mail from the web?

    Use MS Internet Explorer as your browser.
    Faculty/Staff:      The URL is: email.wpunj.edu
    Students:            The URL is: outlook.com
    Log on to your mail using your last name and first initial (smithj) and enter your logon password. Students log on with using their entire student email address - which may also include a numeral. 
    Please call the helpdesk at ext. 4357 with any questions.
    Note:  It is very important to logoff of your Outlook Mail WebAccess properly.  To do so, click "logoff" in the upper right corner of your screen and then close the browser.

  • What is my Email Address?

    Faculty and Staff:

    username@wpunj.edu

    Students:

    username@student.wpunj.edu

  • How do I manage my Inbox?
    Managing your Email using the Outlook client from your desktop

    From the folder list, right click on Mailbox-yourname.
    Select "Properties for Mailbox...."
    Select "Folder Size".
    Review the list of your folders and their corresponding sizes to quickly determine which folders are consuming the most storage space.

    Add a "size" column to the column headings of your Inbox by doing the following:
    Right click on any of the Inbox column headings.
    Select "Field Chooser".
    Click and drag on the "Size" column and drag it to the area you would like it to be.
    Now you can click on "Size" heading and sort your mail from the smallest message (arrow pointing up) to the largest message or from the largest message (arrow pointing down) to the smallest message.
    Please note that you should add a "Size" column to your individual subfolders also. They are included in the amount of storage you are using.

    It is also a good practice to:

    Delete unnecessary large messages. You can save important attachments to your group or user folder on the network.
    Remember to also check your "Sent Items" folder. Outlook stores a copy of every message you send in your "Sent Items" folder.
    After you have deleted mail, empty your "Deleted Items" folder - go to Tools, Options, Empty deleted items folder.

    If you have any questions about this or continue to have difficulty with the amount of storage you have in your account, please call the helpdesk (x4357) for assistance.

    Managing your Email using Outlook Web Access

    Note:  Hovering over any icon on the toolbar will display the function of that particular icon.
    Change the option for the display of the folder to "Messages"
    Selecting "Messages" will add a "size" column to the folder you are viewing.
    Click on the "size" column so the arrow (this can be difficult to see) is pointing down.
    Select the "First Page" icon in the toolbar - this will display your largest email message first.
    Delete any large, unnecessary messages in the folder. 
    From the "Deleted Items" folder, empty the deleted items folder.

    Repeat this procedure for each email folder - i.e. inbox and any inbox subfolders, sent items, drafts.

  • How do I have my personal printer set up?

    Contact the helpdesk at ext 4357 or send a message to HELP - a support person will visit and set the printer up for you.

  • How do I use my department's shared printer?

    You need to know the "network name" of the printer you want to be connected to. A network printer name displays a server name and the printer name (\\proteus\123IS). Another user connected to the printer should be able to supply the name.
    Go to Start, Printers and Faxes, click on Add a Printer, click Next on the two Add a Printer Wizard windows, select Connect to this printer - type in the network name of the printer. Click Next, answer Yes to the default printer question, click Finish.

  • Is Office 2010 available for faculty and staff to use at home?

    WPU faculty and staff are able to purchase a licensed copy of Microsoft Office, Project and Visio directly from Microsoft as part of the "Home Use Program".
    For more information - and to order:
    Log in to WPconnect.
    Employee tab, Employee Applications Links (under "Available Applications"), Employee Services, Microsoft Office Home Use Program.
    Please call the Helpdesk if you have any questions.

  • How do I request software for a lab or classroom?

    Use this link to fill out the software request form.
    Software Request Form

  • Are Adobe products available for faculty and staff to use at home?

    WPU faculty and staff are able to purchase a licensed copy of the Adobe Design Premium Software as part of the Work at Home program.

    For more information - and to order:
    Log in to WPconnect.
    Employee tab, Employee Applications Links (under "Available Applications"), Employee Services, Adobe Work at Home Program. 
    Please call the Helpdesk if you have any questions.

  • What core applications are available to faculty and staff?

    Windows XP – FAC/Staff

    Windows Internet Explorer 8

    Microsoft Office 2007

    Apple QuickTime Player 7

    Adobe Flash Player 10

    Oracle Sun Java Plug-In 1.6.17

    Adobe Shockwave Player 11

    Roxio Creator 3.5 Disc burning software

    Adobe Reader 9

    Cyberlink Power DVD 8

    Symantec Endpoint Protection 11

    Windows Media Player 10

     

    Windows 7 x64 – Fac/Staff

    Microsoft Office 2010

    Apple QuickTime Player 7

    Adobe Flash Player 10

    Adobe Shockwave Player 11

    Oracle Sun Java Plug-In 1.6.24

    Microsoft Silverlight Plug-In 4

    Notepad2

    Adobe Reader X (10)

    Symantec Endpoint Protection 11

    Windows Media Player 12

     

  • Who do I contact to have software installed on my PC?

    Send a message to HELP or call the helpdesk at x 4357 and specify the software you want installed.

  • When will Microsoft Office 2010 be available to faculty and staff?

    University computers are being updated from Microsoft Office 2007 to  Office 2010.  After thorough review and testing this upgrade should not have any compatibility concerns and minimum impact to users.  We will be staging upgrades based upon the below scenarios. 

    All new CRP PC’s that were scheduled for an upgrade starting August 2011 and forward will have Office 2010 installed by default.

    Any existing Faculty or Staff member that doesn’t have a PC replaced by CRP can request an upgrade through the helpdesk.  After the Spring 2012 semester it will be recommended that any remaining Office 2007 users be upgraded to Office 2010.

    Student public labs in the Library and Atrium will be updated during the Winter 2010 semester break.  

    Please contact the helpdesk at x4357 or help@wpunj.edu to request an upgrade. 

      

  • How do I change my password?

    Log in to your student email account. Click here to access log into Student Email.
    Go to Options (located on the bottom left side of the screen, below your folder list), scroll down in the list until you see "Password".
    Click on the "Change Password" button - a window titled IIS-Authentication Manager will open.
    Domain = wpumail (students only)
    Account = your username (ex: brownj13)
    Enter your old password, your new password and confirm your new password.
    Click OK.
    This will change your password for your WPU Email account, WPConnect and Blackboard.

  • Can I forward my student email?

    We no longer offer email forwarding.

  • How do I log in?

    Username = Usually your lastnamefirstinitial (may also include a numeral) ex: smithb3
    Password = The 9 digit 855 student ID number is the password on all newly created accounts.
    PIN # = your birthdate - mmddyy
    Student ID = Your SS# or your 855XXXXXX Banner ID number

    Some applications require your username and password to log in (email, wpconnect, Blackboard) and some require that you use your ID and PIN (student services).

  • Where can I call for help?

    You can call the helpdesk at x4357 - or - you can send an email to HELP@wpunj.edu

  • How can I get Blackboard help?

    Go to the Blackboard web page - bb.wpunj.edu - click on "Click here to contact the Bb Support Center" link. Send a detailed message and be sure to include the email address and phone number that can be best used to contact you.

  • What is my Student ID?

    Beginning in September '06 each student will be issued a new student ID number. These ID numbers will begin with the numbers 855. If you do not remember your student id number, you can retrieve it by clicking on "Forgot your WPUNJ ID or PIN?" on the student services page at: http://ww2.wpunj.edu/enrolled/index_enrolled.html.

    Note:
    All new incoming students (as of Fall 2006) need to know their 855 ID number because it is their password for student email and WPConnect. If you have forgotten your 855 student ID number, you can request it here: http://ww2.wpunj.edu/enrolled/index_enrolled.html

  • How do I set up my email on my mobile device?

    Each mobile phone is slightly different.

    Go to Add Account

    Email Address:  Enter your entire student email address (ex: smithj@student.wpunj.edu)

    Username:  Enter your entire student email address (ex: smithj@student.wpunj.edu)

    Password:   WPU password

    Incoming and Outgoing Server:  pod51004.outlook.com

    Please contact the helpdesk with questions.

  • How do I access my Student Email?

    You can access your student email when you are logged in to WPConnect by clicking on the "Email" tab.   

    Alternatively, you can use outlook.com.
    From your browser (preferably MS Internet Explorer), go to:
    http://outlook.com- Enter your username and password at the login prompt.

    NOTE - when logging in through outlook.com you must enter your full email address (smithj@student.wpunj.edu) as your username.

  • What is my email Address?

    username@student.wpunj.edu

  • What core applications are available in the student labs?

    Windows XP –LAB IMAGE
    Windows Internet Explorer 8
    MIcrosoft Office 2010
    Adobe Reader X
    Adobe Shockwave 11
    Adobe Flash 10
    Java Runtime Environment 6
    QuickTime 7
    WinSCP 4
    Roxio
    SPSS 19
    SAS 9.2

    Windows 7 –LAB IMAGE
    Windows Internet Explorer 9
    MIcrosoft Office 2010
    Adobe Acrobat X
    Adobe Shockwave 11
    Adobe Flash 11
    Java Runtime Environment 7
    QuickTime 7
    Filezilla
    SPSS 19
    SAS 9.2

  • How do I set up my mail on my smartphone?

    Faculty and Staff:

    Please call the helpdesk to have your account features enabled.

    Go to Settings.

    Add Account.

    Select Exchange.

    Enter your WPU username and password.

    Server name is unvowa.wpunj.edu

    Students:

    Each mobile phone is slightly different.

    Go to Add Account

    Email Address:  Enter your entire student email address (ex: smithj@student.wpunj.edu)

    Username:  Enter your entire student email address (ex: smithj@student.wpunj.edu)

    Password:   WPU password

    Incoming and Outgoing Server:  pod51004.outlook.com

    Please contact the helpdesk with questions.