All students and faculty are automatically given systems accounts when they enter the university. Usernames are comprised of the last name, first initial and usually a number. A student named Juana Doe might have the username doej12. Use this link to Confirm Your Student Username. Faculty who need help with their university username need to call the university help desk at 973.720.help -- please note that the University help desk can't provide help for Bb-specific issues -- use the Bb Help Desk for that (see below).

The default password for students is your SS#, all nine numbers with no spaces or punctuation. If you have changed your password and forget to what you have changed it, ask for it to be re-set using the Bb Help Desk form (see below). Faculty who need help changing their university password help need to call the university help desk at 973.720.help -- please note that the University help desk can't provide help for Bb -- faculty passwords are university-level and changing them requires the university help desk. Bb-related issues should be directed to the Bb Help desk -- see below.

If you are using the correct information and have been unsuccessful at logging in:

• Pop-ups: Please check and make sure that you are not running any popup-blocking or javascript-blocking software or toolbars. These include such programs as the toolbars from Yahoo, Google, MSN, Optimum Online, et al., along with such security software as McAfee Security Center and others. If you have any such software, or if you have Windows XP and have it updated to Service Pack 2, you will need to either temporarily disable any such popup and/or javascript blocking or make sure that wpunj.edu is added to the list of sites that they are allowed for/from.
• America Online: There are known problems with the AOL web browser. If you must connect to the Internet using AOL please minimize their browser and use MS Internet Explorer or Mozilla Firefox instead.

Bb will not carry all of the courses for which you are registered. The only courses you'll see on your Bb site are those which are actively using the course management tool. Faculty using Bb will activate their course shells and students will see and be able to participate in them; faculty not using Bb will not activate their course shells and they will remain invisible to all students. Finally, if a faculty member directs you to Bb but you still can't see the shell, please ask professor professor to activate the course on Bb.

Most distance education courses at WPUNJ use the Blackboard Course Management tool, and professors will usually give introductory instructions you can find by clicking this link to the Welcome Letters page. If you can't find a welcome letter for your course, or if you still have questions, you can email your professor; use this link to look up Faculty Email addresses.

The correct URL for Blackboard at WPUNJ is: http://bb.wpunj.edu -- there is no WWW in the address, and do not need to go to the university site first. You can also log into the WPConnect Portal first, and then use the Bb tab. The tab should take you to the helpful Blackboard Introduction page, from which you can access Bb directly by clicking the Login button in the upper left.

If clicking the Bb tab from your WPConnect site does not bring you to the Bb intro page but generates the "confidential files" message, just press and hold down the Control button on your keyboard at the same time you are clicking on the Bb tab.