Assessment Overview Grid: Recreation Services

Common Student Learning Goal Addressed
University document to which Learning Goal is tied
Student Learning Objective
Program or Activity targeted
Expected Outcome
Instrument Utilized
Actual Outcome, using metrics
Conclusions, Next Steps
The Department of Recreational Services will provide opportunities for participation in a variety of activities that satisfy the diverse needs of William Paterson University students, faculty, staff and alumni members, and where appropriate, guests, and public participants can become involved. University, Student Development, and Recreational Services Mission Statements A. Increase opportunities for commuter students to develop sports skills, physical fitness and personal health and wellness through participation in recreational programs and activities.

Intramural Sports

Non-Credit Instructional Programs

Friday Night at the Rec

By participation in recreational activities, commuter students will be able to:

1) Pursue life-long fitness and leisure-time opportunities.

2) Continue recreational sport skill development.

3) Take the initiative to form an Intramural Sports team.

4) Improve general health and wellness.

5) Reduce stress .

Intramural Sports Utilization Statistics

Non-Credit Instructional Program Utilization Statistics

Non-Credit Instructional Program Evaluations

 

Friday Night at the Rec Utilization Statistics

Results from 2007-2008 IM utilization statistics show an increase in overall Commuter Student participation in Intramural Sport Teams of 13% over 2006-2007.

(39% vs. 25.7%)

In Non-Credit Instructional Programs, 58% of all Spring 2008 Chi Yoga participants were Commuter Students compared to 38% of all Fall 2007 Chi Yoga participants. (New program) 75% of all respondents took the yoga class to improve fitness, health and relaxation.

Only 5.59% of all Friday Night at the Rec participants are commuter students.

Commuter student participation in recreational activities has been marginal in the past. We have made concerted efforts to engage commuter students in a variety of activities, and offered programs at different times of the day. Transportation to & from late night activities remains an issue. (FNR) We continue to work cooperatively with Commuter Services to increase awareness about our programs and services. We need to improve marketing tactics and add participant satisfaction surveys to further document expected outcomes.

The Department of Recreational Services will provide opportunities for participation in a variety of activities that satisfy the diverse needs of William Paterson University students, faculty, staff and alumni members, and where appropriate, guests, and public participants can become involved. University, Student Development, and Recreational Services Mission Statements B. Increase opportunities in outdoor education to develop environmental awareness, safety and survival skills and experiential learning concepts. Hiking Trips

By the end of a hiking trip, with proper instructions and materials, participants will be able to:

1) Read a topographical map to locate trails and position on the map and determine the type of terrain to be traversed.

2) Identify trail markers (blaze) and know their significance to safe hiking procedures.

3) Learn personal safety and outdoor first aid skills to be able to respond to an emergency.

Hiking Trip Program Questionnaire

Informal observations through trip photos & Rubric

Two responses returned from Questionnaire. Not enough data to analyze. (See example)

Assessment results currently being analyzed

Questionnaires were emailed to participants post-hike. Possibly have paper or PDA assessment tool available immediately after activity.
The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements A. As part of their employment by the Department of Recreational Services, student employees will develop customer service skills.

In-service Training Programs

On-the-job Training

1) By the end of four weeks, with proper training, the student employee will be able to assist a customer within 3-5 seconds without prompting.

2) By the end of four weeks, with proper training, the student employee will be able to prioritize tasks to be able to attend to more than one task at a time, depending on the nature of the task. (ex. Answer phone and swipe an ID, assist fitness participant and reinforce policies & procedures)

Student Employee Self-Assessment

Reflection Essay

Initial plans to utilize a rubric or checklist for assessment was put on hold.

Data collected does not specifically reflect the expected outcomes.

Current yearly performance evaluations were utilized to assess overall job performance that addressed the expected outcomes in a more general format.

Students utilized the same tool as a self-assessment with a reflection essay.

Criteria that addresses expected outcomes include: Attitude, Courteous & helpful towards others, Understands Job Description, Knowledge of Operations, Knowledge of Clientele, Uses Common Sense, Follows Policies & Procedures, Initiative to fulfill job responsibilities, and Willingness to perform duties beyond job description.

Re-define expected outcomes and design a more effective instrument to measure specific expected outcomes.

 

Improve in-service training program for all Rec Center Student employees.

 

Increase opportunities for learning new skills and process for job advancement.

The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements B. Recreational Services student employees will develop leadership skills and oral presentation skills by leading facility tours.

Facility tours (Classes/Individual)

In-Service Training Programs

On-the-job Training
By the end of one semester of employment, Control Desk and Fitness Room student staff will develop the necessary knowledge and skills required to be able to lead an informative facility tour of the Rec Center to prospective individuals and classes when asked, without professional staff supervision or prompting.

Weight/Fitness Employee Pre- and Post-tests

Student Employee Self-Assessment

Reflection Essay

Student Employee Performance Evaluation

Initial plans to utilize a rubric or checklist for assessment was put on hold.

Data collected from the pre & post knowledge tests administered to WR/CV employees was insufficient to draw accurate conclusions due to lack of test/re-test reliability. (The same students were not pre- & post- tested.)

The test average for WR/CV Student Supervisors was 92% while the average for all other WR/CV student staff was 72%.

In reviewing pre- & post-tests with performance evaluations, 50% of WR/CV student staff lack confidence in their skills and knowledge and need additional training.

Improve in-service training program for all Rec Center Student employees to increase job skills, and knowledge of programs and services.

These factors, as well as maturity, greatly impact students’ ability to lead a successful facility tour.

Modify assessment tools to include customer satisfaction surveys (Ex. Mystery Shopper).

The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities.

Department of Recreational Services Mission Statement C. Through attendance and active participation in NIRSA State, Region I or National Conferences, Recreational Services student employees will 1) gain knowledge of recreational activities and programs, 2) sports officiating skills and 3) improve social networking and interpersonal relationship skills.

NIRSA Region I Conference

NJ State NIRSA Meetings

NIRSA National Conference

1) By the end of the conference or meeting, the student will improve networking skills and be more comfortable in social interactions with other students, professionals and vendors.

2) By the end of the conference or meeting, the student will gain knowledge and skills related to various aspects of Recreational Services that interest the student in developing an increased appreciation for the profession as well as preparation for their own career choice.

Pre-conference: Students will identify a list of goals and objectives of what they hope to learn by attending.

 

Post-conference: Students will complete a two-page report of their experience and whether they achieved their expected goals and objectives
This project was not addressed this year due to lack of available funds. Seek creative funding opportunities.
The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements D. Through participation in specific recreational activities, students will develop leadership skills of organization, time-management and communication.

Hiking Trips

Intramurals

1) After participating in three (3) or more hiking trips, students will be able to lead a small group of participants on their own, without professional staff supervision.

2) By participating as a member of an Intramural Sports team or “Player Pool”, students will be able to formulate their own teams and the responsibilities of “Captain.”

Informal Observation (Email request)

 

 

 

 

 

 

Intramural Sports Team Roster

Requests from campus (FYE) and outside groups for a student to lead a hike.

 

 

 

 

 

 

 

 

Assessment results currently being analyzed

Implement a Customer Satisfaction Survey for hiking participants and their leaders. Design a formal checklist of skills required for leading hikes or a pre-post test.

 

Review Intramural Sports Utilization Statistics
The Department of Recreational Services will cooperate with academic units to provide education opportunities and practical application of skills in a variety of recreational sports activities. University, Student Development, and Recreational Services Mission Statements A. Through participation in Fitness Assessment opportunities, students in the Department of Exercise & Movement Sciences (majors) will be able to improve practical assessment skills by utilizing Rec Center participants as potential clients.

 

Individual Fitness Assessments during Fitness Month (November 2007) & Women’s Health & Fitness Night (March 2008)

By the conclusion of the event, the student will be able to readily engage a participant in a physical fitness assessment, administer a battery of tests pre-determined by the faculty member and/or the Recreational Services Fitness Coordinator and accurately record the results on the designated form.

 

 

Informal Observations (11/12-16/07, & 2/25-3/11/08)

Students will complete a two-page report of their experience and include the results of the physical fitness assessment tests (Completed - November 2007, report attached)

 

 

 

Students were able to synthesize data collected during fitness assessment activity to prepare a research project for PEAC 354 T & M class.

Design a student satisfaction survey and/or skills checklist in conjunction with cooperating faculty member