I am not sure what my username and/or password is.

All students and faculty are automatically given systems accounts when they enter the university. Usernames are comprised of the last name, first initial and usually a number. A student named Juana Doe might have the username doej12.

If you enrolled during or after Fall 2006 your default password is your 855 number.   If you don't know your 855 number use this link to Confirm Your Student Username.  The default password for students who entered prior to Fall 2006 is your SS#. 

Students and faculty who need help with their university username need to call the university help desk at 973.720.help -- please note that the University help desk can't provide help for Bb-specific issues -- use the Bb Help Desk for all issues related to Blackboard

I know my username and password but still can't log in to Bb

Try going directly to Bb Home at http://bb.wpunj.edu (rather than logging on through the portal). If you just registered please remember it takes a day for information to reach the Bb database.

Pop-ups: Please check and make sure that you are not running any popup-blocking or javascript-blocking software or toolbars. These include such programs as the toolbars from Yahoo, Google, MSN, Optimum Online, et al., along with such security software as McAfee Security Center and others. If you have any such software, or if you have Windows XP and have it updated to Service Pack 2, you will need to either temporarily disable any such popup and/or javascript blocking or make sure that wpunj.edu is added to the list of sites that they are allowed for/from.

America Online: There are known problems with the AOL web browser. If you must connect to the Internet using AOL please minimize their browser and use MS Internet Explorer or Mozilla Firefox instead.

I can log onto Blackboard but do not see all my courses listed.

Bb will not carry all of the courses for which you are registered. The only courses you'll see on your Bb site are those which are actively using the course management tool. Faculty using Bb will activate their course shells and students will see and be able to participate in them; faculty not using Bb will not activate their course shells and they will remain invisible to all students. Finally, if a faculty member directs you to Bb but you still can't see the shell, please ask the professor to activate the course on Bb.

I'm taking a distance learning course and I am not sure where to start.

Most distance education courses at WPUNJ use the Blackboard Course Management tool, and professors will usually give introductory instructions you can find by clicking this link to the Welcome Letters page. If you can't find a welcome letter for your course, or if you still have questions, you can email your professor; email links for each faculty memberf are listed in the far right column of the Welcome Letter page.

I'm not sure what is the best way I can get help for Bb-related issues.

Please use the Bb Support Center, http://euphrates.wpunj.edu/bb/sc/ which can be reached by clicking the red link at the top of Bb Home, http://bb.wpunj.edu. The Bb Support Center is the most efficient means of obtaining help because you can be sure that a real live person is checking help messages twelve hours a day during the week and throughout the weekend. No other means of contacting us is as consistent. Finally, the Bb Support Center form asks the client to supply information we need to assess and resolve your issues quickly and efficiently.

Email problems should be referred to the Help Desk, help@wpunj.edu or 973.720.help.